Customer Service
Customer service will be the difference between satisfying and losing a customer in this business climate. With PSS you get all of the tools you need to answer your customers' parcel status questions accurately and speedily. PSS eliminates shipping errors, one of the primary causes of friction in a vendor / customer relationship. Next, by emailing ship notifications that your customer can easily use to track your shipments, you reduce the number of customer service inquires. This proactive one-two approach will give your customers only one reason to call - to place new orders!

PSS will instantaneously provide up-to-date information to help you better serve your customers. Order entry can select carriers and quote shipping charges. Your customer service department knows immediately when a shipment has been processed, what was shipped and by which carrier. They can answer incoming inquiries about the status of any parcel. Yesterday's shipments can be looked up just as easily as those made months and years ago.

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