Consulting - We are experts in shipping and warehouse automation. We can provide consulting services in these areas that can not only enhance your productivity, but also can give you real savings in freight costs.

Telephone Support
Available from 8:00 am to 6:00 pm EST -908-355-7700

Premium Software Service
The PSS Premium Software Agreement provides for first priority service. This means that your service request will be handled before all others. The only exception is another Premium customer who placed a service call before you.

In addition to all of the services provided with a Standard Software Agreement, the Premium Agreement also includes the following services:

PSS Upgrades are installed
Unlimited phone support
One hour of free programming support per month

Standard Software Service
The PSS Standard Software Agreement provides for priority service. This means that your service request will be handled before all others without a Standard Software Agreement.

The following is an abbreviated list of the services provided:

PSS Upgrades are provided for download
Extended warranty on the PSS software
One hour of phone support
A reduced T&M billing rate is provided
One hour of phone support
Minimum charges are waived

Carrier Rates Support
Rate tables are available for download if you subscribe to our Annual Rate Maintenance program. With this program, you will be notified via email as soon as we post revised carrier rates on our site.

With PSS you have the ability to maintain all carrier rates manually so this service is provided solely for your convenience.

SCI provides rate maintenance services for the following carriers

SCI does not provided rate maintenance for LTL or messenger services

Hardware Support
SCI Maintenance Company, our sister company, provides an "Overnight Replacement Service" maintenance plan. This service is available for all hardware components provided by us. With this plan, any component that fails will be replaced within 24 hours. Onsite maintenance for many locations as well as depot repair service are also available.

USPS Zip/ Address Maintenance Service
Semi-annual updates to the USPS ZIP code file are available for download if you subscribe to our Annual USPS Zip Maintenance program. You will be notified via email as soon as we post the latest USPS ZIP code file on our site.

The following is an abbreviated list of the services provided:

Semi-annual updates are available for download
The Zip Code Verification Option is added
The database contains cities and states for more then 42,000 ZIP codes in the continental US, Alaska, Hawaii and Puerto Rico.